Ben88 Privacy Policy — Our Commitment to Protecting Your Data

1Introduction

Ben88 is a trusted online gaming and betting platform in Bangladesh. We believe every user's personal data is invaluable, which is why this privacy policy has been created — so you can clearly understand how ben88 handles your information.

This privacy policy applies to our website, mobile app, and all services. By registering with ben88, you are considered to have agreed to this policy. It is therefore important to read it carefully before opening an account.

Our privacy policy is built in line with international data protection standards. ben88 always believes in transparency — nothing is done in the dark, and your data is never misused.

2What Information Is Collected

Ben88 collects only the information that is necessary. We do not ask for unnecessary or excessive data. The types of information we collect are detailed below:

We never store your full bank account number or PIN. Sensitive payment information is held in encrypted form.

3How Your Information Is Used

Ben88 uses collected data only for specific purposes. The main reasons your information is used are:

• Account Management: To create your account, confirm logins, and maintain account security.
• Service Improvement: To analyze your usage patterns and further improve ben88's service quality.
• Transaction Processing: For processing deposits, withdrawals, and bonus payments.
• Customer Support: To assist our support team in resolving your complaints and inquiries.
• Fraud Prevention: To detect unusual transactions or suspicious activity.
• Legal Obligations: To meet regulatory authority requirements.
• Promotional Communications: To inform you about offers and bonuses, with your consent.

4Data Sharing Policy

Ben88 is very careful about sharing your personal data with third parties. Information may be shared only in the following limited circumstances:

• Payment Providers: Only the information required to complete transactions is shared with Mobile Banking, Nagad, Rocket, or your bank.
• Legal Authorities: Information may be disclosed in compliance with court orders or government investigations.
• Technology Partners: Minimal necessary data may be shared with technical service providers who support platform operations; they are not permitted to use this data for their own purposes.

5Cookie Policy

Ben88 uses cookies on its website to enhance your experience. Cookies are small data files stored in your browser. The types of cookies we use:

• Essential Cookies: Used to maintain login sessions and ensure the site functions properly. These cannot be disabled.
• Performance Cookies: Used to analyze which sections of the site receive the most traffic. Data collected is fully anonymized.
• Preference Cookies: To remember your language preferences and settings.

You can manage cookies through your browser settings. However, disabling cookies may affect the functionality of some services.

6Security Measures

Ben88 uses industry-leading technology to keep your data secure. Our security layers include:

• SSL/TLS Encryption: All communications are secured with 256-bit encryption.
• Two-Factor Authentication (2FA): OTP verification for added account security.
• Firewall Protection: Advanced firewall protection against unauthorized access and cyberattacks.
• 24/7 Security Monitoring: Automated systems monitor for suspicious activity around the clock.
• Regular Security Audits: Regular system audits conducted by third-party security experts.
• Data Backup: Regular backups of all data are stored securely in a protected location.

7Your Rights

You have the following rights regarding your data at ben88:

• Right to Access Your Data: You can request to see what information we hold about you.
• Right to Rectification: You may request corrections to any inaccurate or incomplete information.
• Right to Erasure: You may request deletion of your data under certain conditions.
• Right to Restrict Processing: You may request that the processing of your data be restricted in certain circumstances.
• Right to Data Portability: You can request your data in a specific format.
• Right to Object: You always have the right to opt out of marketing communications.

To exercise these rights, contact our support team by email. We will respond within 30 business days.

8Data Retention Period

Ben88 does not retain your data longer than necessary. Our general policy is:

• Data for active accounts is retained for as long as the account remains active.
• Transaction records may be kept for up to 5 years after account closure due to legal obligations.
• KYC documents may be retained for up to 7 years after account closure.
• Data from inactive accounts is automatically archived after 24 months.

9Minor Protection

Ben88 strictly prohibits use of the platform by anyone under 18. Our policy for protecting minors:

• Date of birth is verified during registration.
• Proof of age documentation may be requested in cases where there is reasonable doubt.
• If we detect that an account belongs to someone under 18, it will be suspended immediately and all associated data will be deleted.
• Parents can notify us of any unauthorized registration by a minor — prompt action will be taken.

10Policy Changes

Ben88 may update this privacy policy as needed. For significant changes:

• Advance notice will be sent to your registered email.
• The "Last Updated" date at the top of the page will be revised accordingly.
• Continued use of the platform after any changes takes effect constitutes acceptance of the updated policy.

We recommend checking this page regularly for updates. Previous versions are available upon request.

11Contact

For any questions, complaints, or requests regarding this privacy policy, please get in touch:

• Email: [email protected]
• Support: 24/7 Live Chat & Email Support
• Response Time: Typically within 24 hours